Privacy Policy

Welcome to CitiHub. By accessing or using our website (CitiHub.co.uk) or booking any service through it, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or services.

If you do not agree to these terms, please do not use our website.


1. About Us

Website: CitiHub.co.uk
Email: CitiHub@hotmail.com
Business Type: Home Repair, Maintenance & Handyman Services


2. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not:

  • Violate any local, national, or international law.

  • Interfere with the functionality or security of the website.

  • Attempt to gain unauthorized access to our systems.

We may suspend or remove your access if you misuse the website.


3. Service Bookings & Appointments

3.1 Booking Confirmation

Once you place a booking request through the website, WhatsApp, email, or phone, we may contact you to confirm availability, pricing, and requirements.

3.2 Cancellations

  • Cancellations must be made at least 24 hours before the appointment.

  • Late cancellations may incur a charge depending on labor and travel costs.

3.3 Delays or Rescheduling

We reserve the right to reschedule or delay appointments due to emergencies, staff availability, or weather conditions. We will notify you as early as possible.


4. Pricing & Payments

4.1 Pricing

All prices listed on the website (if any) are indicative and subject to change based on:

  • Job complexity

  • Materials required

  • Location

  • Time involved

Final pricing will be confirmed before the job begins.

4.2 Payment Methods

We may accept cash, bank transfer, or digital payments depending on availability. Payments must be made upon job completion unless otherwise agreed.

4.3 Deposits

For larger jobs, a deposit may be required to secure the booking or purchase materials.


5. Customer Responsibilities

By booking a service, you agree to:

  • Provide accurate information about the issue or service needed.

  • Ensure safe access to your property.

  • Remove obstacles or hazards that may affect the work.

  • Supervise any pets or children during the service visit.


6. Work Guarantee & Liability

6.1 Service Guarantee

We aim to provide high-quality workmanship. If you believe the work is unsatisfactory, contact us within 48 hours and we will review the issue.

6.2 Limitations of Liability

We are not liable for:

  • Pre-existing damages or issues unrelated to our work.

  • Damage resulting from misuse, neglect, or poor maintenance.

  • Work performed based on incorrect information provided by the customer.

Our total liability is limited to the amount you paid for the service.


7. Use of Third-Party Services

We may use third-party tools or contractors where needed. We are not responsible for their websites, content, or actions. Please review their Terms separately.


8. Intellectual Property

All content on the website—including text, images, graphics, logos, and layout—is the property of CitiHub and protected by copyright laws.
You may not copy, reproduce, or distribute any content without written permission.


9. User-Submitted Content

If you submit reviews, testimonials, or images:

  • You grant us permission to use them on our website or marketing material.

  • You confirm that the content is truthful, lawful, and does not infringe on any rights.


10. Data Protection & Privacy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.
For any data concerns, contact: CitiHub@hotmail.com


11. Disclaimer

Our services are provided “as available”. While we aim for accuracy and reliability, we do not guarantee that:

  • The website will always be error-free or uninterrupted.

  • Information on the website is always fully up-to-date.

We reserve the right to modify or discontinue any part of the website or services without notice.


12. Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page with the revised “Last Updated” date.
Your continued use of the website indicates acceptance of any changes.


13. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom.
Any disputes will be handled under UK jurisdiction.